Quality has been of central strategic importance to CRITICAL Software since its formation in 1998. The continuous improvement of software development and systems engineering processes has allowed us to reach outstanding, internationally-recognised standards in organisational and process maturity.
Quality is embedded in attitudes, in the way we work, in software development processes and in methodologies.
Quality is strategically important and has driven the pursuit of the most demanding and prestigious quality certifications and standards since the company was founded.
Quality is embedded deep within our values and culture, providing a key framework for us to operate systematically, confidently and efficiently.
Our Integrated Management System (IMS) is certified according to CMMI-DEV Maturity Level 5, ISO 9001:2008, AS 9100 and NATO AQAP.
We believe we can only achieve the highest levels of excellence, quality and customer satisfaction by strong investment in organisational process maturity, continuous process improvement and constant benchmarking against international standards. This belief has led us to invest strongly in CMMI Level 5, which means lower business risk and more projects delivered within budget, on time and of high quality!
- Our Quality Management System is inspired and based on the CMMI-DEV model, ISO 15504 (also known as SPICE - Software Process Improvement and Capability Determination), ISO 12207 - Software Life Cycles, ESA standards and proven PMI and Six Sigma methodologies;
- We were selected by the European Space Agency to be pilot pioneers for SPiCE 4 Space (S4S) based on ISO 15504 – Process Assessment);
- We are a review committee member of the ESA-ECSS standards (e.g. IV&V).
Quality in practice
CRITICAL Software’s approach ensures low business risks, with projects delivered within budget, on time and to exceptionally high quality standards. The facts:
- Customer-focused! We achieved an average customer satisfaction score of 8.41 (out of 10) in the last five years (2011-2015), over more than 330 projects;
- On time! In the last three years, our average project delay has amounted to less than 6% compared to overall project duration estimates;
- Highly recommended! Net Promoter Score (NPS) is becoming the industry benchmark for measuring customer loyalty, and CRITICAL Software achieved a NPS of 41 in 2015 – achieving a best-in-class ranking for the technology and software industry. To put this score in perspective, The Temkin Group has been reporting on NPS scores for the last 4 years, and published that the average score in the tech industry in Q3 2015 was 31.8. Scores can range from -100 to +100;
- A long-term commitment! Our Quality Management System is regularly audited to assure compliance with national and international regulations including, but not limited to, EN 9100, ISO 9001:2008, CMMI and NATO AQAP.
What our customers say about us
"CRITICAL Software has exceeded my expectations in terms of technical competence, the team’s dedication to the task at hand and the professionalism demonstrated across various roles. I would have no hesitation in using them again." Paul Brinson, AgustaWestland (Leonardo)
"CRITICAL Software is characterised by a high degree of professionalism and extensive knowledge of verification methods and provided a very valuable contribution to the project." Frode Høgberg, DET NORSKE VERITAS AS
"This research has provided us with a new and exciting capability for assuring software in a way previously thought to be impractical." Marcus Fisher, NASA IVV
"This development has resulted in a successful delivery of software to my customer and CRITICAL Software's contribution to that success has once again been excellent." Timothy Lee, AgustaWestland (Leonardo)
"Contributo extremamente positivo, não apenas do ponto de vista técnico como também em termos de dedicação e interesse por atingir os objectivos pretendidos." Mário Póvoa, Soporcel
"High level of professionalism and technical quality." Eng. Ferreira Rodrigues, Direcção de Navios da Marinha Portuguesa
"A CRITICAL Software teve um excelente desempenho neste projecto, quer na qualidade do produto final, quer na disponibilidade para esclarecimentos à APS e seus Associados." Maria Manuel, Associação Portuguesa de Seguradoras
"CRITICAL Software’s dedicated team has been a key resource in the design, development and testing phases of the project, resulting in a product that has met or exceeded all of our expectations." Mike May, AgustaWestland (Leonardo)
"A company that can provide excellent people and ideas to help us develop solutions with new ideas from an innovative and complementary perspective." AgustaWestland (Leonardo)
"CRITICAL Software continues to assist us in producing Rotary Wing business decision solutions, they bring a unique combination of innovation, professionalism and domain expertise to support our work in a complex and competitive area of the UK defence market." Timothy Lee, AgustaWestland (Leonardo)
"CRITICAL Software has significantly contributed to the ABU Extension validation campaign. The company gave support to us over a challenging period demonstrating strong competencies and real efficiency. Communication between Thales and CRITICAL Software was consistently very good through regular steering meetings too." Mr. Brice Forrestier, Thales Alenia Space - Cannes
"A dedicação e profissionalismo demostrada pelos elementos das várias equipas da CRITICAL Software no cumprimento dos objetivos dos projetos cumprindo os, por vezes, apertados prazos e desafios determinados pelas alterações à organização dos processos eleitorais são fatores determinantes para o sucesso dos projetos. É de salientar o excepcional nível de empenho, dedicação e competência demonstrados na coordenação e gestão dos projetos." Jorge Silva, MAI-DGAI - Direcção Geral da Administração Interna
"CRITICAL Software provided a reliable service with excellent quality, the results of which have now been integrated into the LCT software life cycle." Paulo Neiva Fernandes, Project Officer @ EMSA - European Maritime Safety Agency
"CRITICAL Software proactively supported us in achieving key review milestone goals by providing timely comments and completing key work packages on time. It's been a pleasure to work with CRITICAL Software and I hope our paths cross again." Mr. Ahmad Qadir, Airbus Defence & Space Ltd
"The contribution made to our business objectives has been positive, enlightening and informative." Steve Baker, MBE Systems
"Empresa com critério, rigor, organização, simpatia e profissionalismo. Cumpre com eficácia os objetivos propostos, contribuindo para a operacionalidade dos sistemas-alvo." Eng. Praça Frederique, Marinha Portuguesa
"A CRITICAL Software tem sido um parceiro muito importante na obtenção do controlo e melhoria das nossa operações. A gestão deste contrato, do ponto de vista comercial, e acompanhamento técnico - manutenção e desenvolvimentos - tem decorrido com muita normalidade, sempre enriquecido com a procura de entendimento das nossas necessidades, e com propostas de melhoria, criando sinergias à volta das necessidades identificadas." Renato Teles do Vale – Empresa de Segurança, S.A.