Newsletter
December 2006


Message from the CEO

Critical's CEO Welcome to another edition of CriticalNews!

Here we are again heading towards the end of another year. Once more it has been a challenging and thrilling year. We have been growing at a good pace, as planned, and we have been investing strongly in developing our own products and technologies – the best example being the setting up of the Critical Links “sister” company earlier this year.
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News articles:

Galileo In-Orbit Validation - Application Software for the Satellite On Board Security Units

Galileo In-Orbit ValidationThe Galileo Programme, financed and led by the European Union and the European Space Agency, is steadily progressing at Critical Software. The most recent landmark was the reception of the Authorisation to Proceed (ATP) on the Application Software for the Satellite On Board Security Units, code named Crypto at Critical Software.
With this contract Critical Software becomes one of the few SME companies Europe-wide - if not the only one - taking part in all segments of the Global Navigation Systems Infrastructure: Space, Mission and Control segments.

More about Galileo at:
http://www.esa.int/esaNA/index.html
http://ec.europa.eu/dgs/energy_transport/galileo/intro/future_en.htm

For more about the space market offer at Critical please contact:                                       space-bizdev@criticalsoftware.com


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Critical Software's sister company Critical Links recently released version 4.3 of the award winning edgeBOX Business Gateway

Galileo In-Orbit ValidationedgeBOX is a converged multi-function network appliance that combines a range of best-of-breed technologies to deliver an all-in-one networking solution for SMEs and enterprise branch offices. It provides a comprehensive range of data, voice and security services including: Security Appliance, Phone System, Collaboration Server, Network Management Server, Internet Gateway and Wireless Access Point.
This new version 4.3 of the edgeBOX software has a brand new GUI with a more intuitive layout and a significant performance increase over the previous versions, making remote management much faster.
It also includes improvements on VoIP and Managed Services-related features distinguishing local and remote administrator profiles.

For more info on edgeBOX:
http://www.edgebox.net

To find out more about the telecom market at CSW please contact:
telco-bizdev@criticalsoftware.com


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Information System for Portuguese Registry and Notaries Division - Ministry of Justice

Galileo In-Orbit ValidationCritical Software will deliver consultancy services to the Portuguese Registry and Notaries Division helping to define their IS platform and guarantee a centralised way to manage human resources, internal mobility, data generated by its activities and provide useful information to upper top management to support audit activities and compatibility with national budget control regulations.
The present project comprises the initial phase of the typical software life cycle, namely requirements elicitation and analysis, architecture specification and functional specification that will describe, thus describing the Information System to be implemented during the 1st semester of 2007.
Critical Software has strong competences and know-how in implementing demanding and critical solutions for the Government sector.


More about Portuguese Registry and Notaries Division - Ministry of Justice at:
http://www.dgrn.mj.pt

To find out more about the government market offer at Critical please contact:
gov-bizdev@criticalsoftware.com


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Automatic Electrification and Essay System for EFACEC Group

Galileo In-Orbit ValidationCritical Software is implementing an Information System that controls the assembling, electrification and essay processes needed to build specific equipment for power transmission and distribution. The system will manage work orders from the ERP, design plans, MMIs and automatic testing with an intuitive and user friendly interface delivering essential reports. With this system EFACEC will achieve a more efficient and cost effective final product under higher quality standards.
The EFACEC Group is leading the supply of integrated solutions and equipment in the market of power generation, transmission and distribution.

More about EFACEC Group at:
http://www.efacec.pt

For more about the government market offer at Critical please contact:
gov-bizdev@criticalsoftware.com


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Integration solution for the Portuguese Navy

article 5Critical Software S.A. has been requested by the Portuguese Navy to extend to the Corte Real frigate the ongoing integration work on the Vasco da Gama class frigates.

This deployment is part of a generic solution comprising the replacement of the former interfaces and monitoring equipment responsible for the integration of the tactical command, electronic warfare, navigation and sonar systems.

The new equipment is based on COTS components (hardware and software), strengthened to meet the operational demands of a warship, in terms of performance, reliability, availability and security.

For Critical Software, this extension is a clear recognition of our superior performance in delivering system & software capability against the strict requirements of the defence sector.

To find out more about the defence market offer at Critical please contact:
defence-bizdev@criticalsoftware.com


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Certification of Avionics software according to DO-178B   

article 6A defence and aviation electronics company based in North Wales, awarded Critical Software Technologies a contract to certify the embedded software in an avionics component to DO-178B for an undisclosed customer. The component is based on an FPGA with an 8051 microcontroller linked to sensors and actuators and an ARINC 429 interface. Critical has successfully redesigned the software architecture, re-worked part of the software source code, defined test procedures and executed test campaigns producing all the required outputs for DO-178B class A compliance. 

More about our "sister" company in the UK:
http://www.critical-software.co.uk/

For more about the aeronautics market offer at Critical please contact:
aeronautics-bizdev@criticalsoftware.com


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Interview with Carla Nogueira - Quality Manager
interviewedIn extremely competitive market, Quality represents an important and unique factor to differentiate suppliers. Carla Nogueira deals with daily quality concerns, helping to improve Critical’s software development and maintenance processes as well as organisation workflows.

Talking to CriticalNews, Carla highlighted critical issues about processes and standards, giving us a broad vision of quality management.

Q: How critical do you consider a QMS to be in an IT company?  A: As a map and road signs are designed to make your life easier, so QMS is for any company.
Just imagine a situation where you want to go from one place to another (e.g. from Toulouse to Cannes), enjoying a few stop over days visiting other cities. You have a map that tells you what roads you must take and where to turn.
Without a map and road signs giving you the directions… how would you manage to go from one place to another? Without a map, you would be wandering around, perhaps driving into dead-ends, or into corn fields!

Well, that’s why a QMS is important. It gives you, as a “traveller”, all the right directions to follow to achieve a desired purpose. It’s a well structured framework that you can rely on. If you follow it, the probability of achieving the desired result is very high.

Q: How do the Quality certifications that CSW acquired (ISO 9001:2000/TickIT; to NATO AQAP 2110 and AQAP 150; CMMI level 3; ISO 15504 and EN9100) fit the strategy of the companyA: Certifications recognise our efforts in Quality and our commitment to it.

All certifications have a prior objective - visibility. It’s a fact. The market demands certain guarantees. Certifications are guarantees.

The point is that, being assessed against so many different approaches and implementing improvement suggestions based on each one of the reference models, Critical Software’s  QMS became stronger and more consistent.  It institutionalised best practices within the company.

Q: What are the company’s ambitions “quality-wise” for the near future?
A: The company’s fast growth is the challenge that we need to face now.

We want to maintain the Quality Culture and make sure that we provide our workers with all the support they need to perform their tasks in such a way that their final product or service achieves high quality standards.

Having an international operation puts us in an “open field”. It means increased competition.
We are aware that we are facing higher levels of responsibility and visibility. We want to use that to increase the recognition that we are different.

Because we believe in our work.
Because we believe in the quality of our products.

To summarise, we believe that Quality makes the difference and we’ll not stop till we have CMMI Level 5 recognition!

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 ASTRA Workshop 2006  

Critical Software was represented by Nuno Almeida, Business Development Manager for Space, at the ninth Workshop on Advanced Space Technologies for Robotics and Automation ‘ASTRA2006’.
This workshop was organised by the Automation and Robotics Section of the European Space Agency (ESA) Directorate of Technical and Operational Support.
The workshop took place from November 28th to November 30th, at the European Space Research and Technology Centre (ESTEC) in Noordwijk, Netherlands.

More about this workshop at:
http://www.congrex.nl/06c14

Fourth Conference on Image Information Mining
Critical Software attended the Fourth Conference on Image Information Mining for Security and Intelligence. The conference was organised by the European Space Agency (ESA) and European Union Satellite Centre (EUSC) and took place at Torrejon air base in Madrid, Spain, from November 27th to November 28th. It was followed by a "Panel on Information Mining from images, geo-information and text".
Andrea Pelizzari, the Business Development Manager for GMES, attended the conference on Critical Software's behalf.

More about this conference at:
http://earth.esa.int/rtd/Events/ESA-EUSC_2006/#_Program



NC3A's 2006 Industry Conference
The NC3A Industry Conference brought together NATO’s capability development and acquisition experts that span the life cycle from concepts and requirements to competitive bidding and implementation. The conference was held in Brussels, Belgium, from 26th to 28th November. António Raposo, the Business Development Manager for Defence, was the Critical Software representative at this event.

More about this conference at:
http://www.nc3a.nato.int/conference.html


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Message from the CEO

Critical's CEOWelcome to another edition of CriticalNews!

Here we are again heading towards the end of another year. Once more it has been a challenging and thrilling year. We have been growing at a good pace, as planned, and we have been investing strongly in developing our own products and technologies – the best example being the setting up of the Critical Links “sister” company earlier this year.

2006 also brought market recognition for Critical’s outstanding Engineering and Quality practices. The Aeronautics EN9100 accreditation and the Software Engineering Institute CMMi® Level 3 score organisation wide were just two of the accomplishments. In the end it is also an acknowledgment of the trust you have placed in us. We will definitely pay this back, keeping up our investment in best practices to build up more resilient software and deliver even better systems. Read, elsewhere in this edition, a talk with Carla Nogueira, Critical’s Quality Manager, to get more insight on the challenges driving Quality@Critical.

This edition also brings the usual glimpses of some of the projects on which we are engaged at the moment. To highlight but one, awarded to Critical on the Galileo programme - the European led Global Navigation System. With this contract Critical becomes one of the few companies taking part in all segments of the Galileo System Infrastructure: Space, Mission and Control segments.

Enjoy the newsletter, and season’s greetings to all Critical staff!

Gonçalo Quadros


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About Critical Software SA
critical software logoCritical Software SA is an international systems and software company with headquarters in Portugal and offices in San Jose (US), Southampton (UK), Lisbon and Porto (PT). Critical Software S.A. supports mission and business critical information systems across diverse markets including Aeronautics, Defence, Financial Services, Government, Industry, Space and Telecom. Today the company employs over 150 people and operates a quality system certified to CMMI® Level3, ISO 9001:2000 Tick-IT, ISO 15504, AQAP 2120 and EN9100. 

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