Financial Services

For over 25 years, we've helped financial institutions navigate legacy complexity, regulatory pressure, and digital disruption, delivering systems that are secure, scalable, and built to last.

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Our solutions

Move fast. Stay compliant. Stay resilient.

Financial services are transforming at full speed, driven by rising customer expectations, mounting regulatory pressure, and relentless digital disruption. We bring deep engineering expertise and AI-powered solutions to help financial institutions modernise legacy systems, accelerate innovation, and build lasting operational resilience.

01
Financial Services Systems Modernization

Modernise legacy systems like COBOL and Assembler with AI-enabled hybrid migration strategies – boosting performance, reducing risk, and accelerating secure, scalable cloud adoption.

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02
Lending

Accelerate credit decisioning with AI-driven underwriting, automated risk assessment, and fully digital lending journeys. Enable pre-approved limits and faster time to cash with greater control.

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03
Risk & Compliance

Stay ahead of regulation with secure financial data access, DORA-ready operations, ISO 20022 compliance, and AI-powered KYC automation.

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04
Digital Banking

Create seamless customer journeys with open banking, embedded finance, and omnichannel experiences that unlock new revenue.

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05
Core Banking & Operations

Transform core systems with cloud-native and hybrid solutions that boost agility, streamline operations, and maximise long-term value.

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06
Digital Payments

Deliver fast, secure, and compliant domestic and international payments with modernised infrastructure and seamless scheme integration, boosting speed, reliability, and connectivity.

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Wealth Management

Empower advisors and clients with AI-driven portfolios, automated compliance, and digital onboarding.

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Some of our clients and partners

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Success stories

Building financial platforms together

Real problems, real outcomes. See how we've helped financial institutions modernise, innovate, and grow.

Digital Transformation with AI

Critical Software helped Banco de Fomento Angola automate document validation using AI, cutting manual queues by 60% and reducing client waiting times by 35%.

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resources

Industry insights

Explore our latest thinking on financial services transformation, from legacy modernisation to AI-driven innovation.

White Papers

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Transforming Banking from Mobile Payments to Core Modernisation

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Data Virtualisation in Financial Services

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Enhancing Core Banking Systems Using Microservices and Business Process Management

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Data Consolidation in Financial Services

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Modernization Reimagined with AI

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OUR CAPABILITIES

The capabilities to tackle your most complex challenges

From AI accelerators to cloud architecture, our capabilities are built for the complexity of financial services — and designed to deliver from day one.

Accelerator
Legacy Code Explainer

Our AI-powered tool that speaks fluent Cobol and Assembler and other legacy languages. It accelerates understanding, overcoming resource needs and supporting modernisation efforts with insightful information.

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Capability
Legacy Systems

Deep technical expertise and proven approaches to tackle legacy system challenges and ensuring maintainability, modernisation and seamless integration with evolving architectures.

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Capability
Data Engineering

Expertise in building scalable data architectures, pipelines, and governance models, enabling reliable data access, integration, and analytics to support informed decision-making and business growth.

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Capability
AI & Machine Learning

Advanced capabilities in artificial intelligence and machine learning to drive automation, predictive insights, and smarter decision-making, tailored to complex business and operational needs.

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Capability
Cloud & DevOps

End-to-end capabilities in cloud architecture and DevOps practices, enabling scalable, resilient, and automated environments that accelerate delivery and optimise operations.

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Capability
Software Development

Robust engineering expertise to build scalable, secure, and high-performance applications, delivering seamless user experiences and reliable business logic across modern and legacy environments.

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Capability
Digital & Product Strategy

Expertise in shaping product vision through user-centered research, defining strategy and roadmaps, and leveraging market insights and benchmarking to drive impactful digital solutions.

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Capability
Systems Architecture

Deep expertise in solution design to create reliable, scalable, and maintainable systems. We deliver architectures that meet today’s demands and are built to grow with your business.

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Capability
Cyber Security

Comprehensive security expertise to protect systems, data, and users ensuring compliance, threat prevention, and resilience across digital platforms and infrastructures.

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Accelerator
Insightful Business Extractor

Insightful Business Extractor is an AI-powered tool that transforms scattered information into clear, compliant business insights, delivering faster and more efficient decisions.

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Accelerator
Natural Language Data Exploration

Enables business users to access and analyze enterprise data using natural language, without technical skills.

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Accelerator
Application Understanding Accelerator

AI agents to learn and infer business logic from web applications, even with no source code or documentation.

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Accelerator
End-to-End Modernization at Scale with AI

AI-driven engine that executes end-to-end system modernization with human validation.

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Accelerator
Customer Retention Intelligence

AI-driven, churn prevention solution that predicts risk, deploys targeted mitigation actions, and continuously monitors effectiveness.

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Accelerator
Banking Lending accelerator for SMEs

A smart eligibility and limit‑assessment capability that enhances conversion while reducing operational costs.

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Accelerator
Smart Document Validation

Smart document validation using AI and custom models for structured and unstructured documents.

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Events

Find us at these events

Find us at the key financial services events across Europe. Get in touch to schedule a meeting with our team.

10-11 March • Berlin, Germany
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PEX 26

20-21 May • Cologne, Germany
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insureNXT 2026

Get in touch

Let’s build your next finance system together

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Pedro Leite

Business Development Director

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Luís Monteiro

Business Development Director

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Luís Gaspar

Pre-Sales & Partnerships

News

Latest from financial services

Insights, news, and perspectives from our financial services team.

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BlogFinancial services

Insuring the Future: The Risks of Delaying Claims Automation

Delaying claims automation increases costs, inefficiencies, and customer dissatisfaction. Learn why insurers must act now.

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NewsFinancial services

Critical Software Joins TechQuartier to Accelerate Innovation in FinTech

Critical Software joins TechQuartier to strengthen collaboration and innovation within Europe’s fintech and startup ecosystem.

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BlogFinancial services

The Future of SME Lending: Personalised, Real-time, Scalable

Explore how personalised, real-time SME lending enables faster decisions, improved risk management, and scalable growth for modern financial institutions.

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NewsFinancial services

Critical Software and cognitivo AG Join Forces to Shape the Future of Financial Infrastructure in Europe

Critical Software and Cognitivo AG join forces to shape the future of financial infrastructure in Europe with secure, scalable digital solutions.

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NewsFinancial services

Three Ways to Achieve Sustainable Software Development

Discover three approaches to building sustainable software, improving efficiency, reducing waste, and supporting long-term innovation.

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BlogFinancial services

A Surgical Approach to Financial Services System Modernisation

Explore a targeted, low-risk approach to modernising financial systems while maintaining stability and regulatory compliance.

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BlogFinancial services

Legacy Systems: The Cost of Doing Nothing

Outdated legacy systems can increase costs, risks, and inefficiencies. Learn why modernisation is critical for financial services.

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BlogFinancial services

Data Mesh: What It Means for Your Bank

Discover how data mesh transforms banking with decentralised data, improved governance, and faster insights for digital transformation.

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BlogFinancial services

Four Initiatives Transforming the UK Financial Services Sector

Discover the key drivers reshaping the UK financial services sector, from regulation to digital innovation and cybersecurity.

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BlogFinancial services

Open Banking: Finance’s Future?

Open banking is transforming financial services through data sharing, innovation, and new customer-centric business models.

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BlogFinancial services

The Digital Transformation vs. Cost Dilemma Faced by Banks

Balancing digital transformation with cost control is a key challenge for financial institutions navigating modernisation.

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BlogFinancial services

Digitally Transforming Incumbent Banks

Explore how incumbent banks can embrace digitisation to modernise systems, improve customer experience, and stay competitive.

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BlogFinancial services

Digitising European Retail Banks

Explore how European retail banks are embracing digitisation to improve efficiency, customer experience, and competitiveness.

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BlogFinancial services

The Hidden Costs of Software Development in Finance

Uncover the hidden costs of software in finance, from maintenance and compliance to security and system complexity.

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BlogFinancial services

Going Digital: A Toothache for Banks?

The digital age is reshaping banking, bringing new challenges in legacy systems, cybersecurity, and customer expectations.