Insurance
We solve the most pressing insurance challenges, from modernising legacy platforms and automating claims to enabling real-time underwriting and securing always-on portals. We build AI-powered, compliant solutions that cut complexity, reduce fraud, and centre every experience around customers and agents. The result? Faster service, lower costs, and sustainable, future-ready growth.
Built for the complex.
From space and aviation to railway and finance, we’ve earned our reputation by delivering quality and efficiency in the world’s most demanding environments. In insurance, this translates to technology that’s trusted by regulators, reliable for your operations, and responsive to your customers’ needs.
OUR SOLUTIONS
Insurance Redefined
Insurance is transforming at speed, but many firms still face complex realities, fragmented legacy systems, inconsistent automation, and customer experiences falling behind digital leaders in other sectors.
At the same time, expectations are rising: mobile-first, self-service journeys; stricter regulations; faster product launches; and growing pressure on margins.
We don’t just deliver technology — we co-create value at every step. Our success is leveraged by our insurance expertise and know-how on complex business-critical digital transformation projects, combining product design with technical capability.
For insurers ready to lead in a shifting market, we deliver enterprise-scale resilience with speed, compliance, and value. Your ambition, powered by insurance expertise and future-proof technology.
Claims & Fraud Prevention
Streamline claims intake, processing, and settlement with intelligent automation and AI-powered fraud detection to minimise losses and reputational risk. Reduce cycle times, improve accuracy and give customers faster, fairer resolutions and clear status updates.
Regulatory Compliance & Data Security
Automate compliance reporting, data governance, and privacy controls for Solvency II, GDPR, and emerging global standards. Protect sensitive customer data with advanced encryption, access controls, and breach prevention.
Embedded & Usage-Based Insurance
Enable new business models with API-driven integrations for embedded insurance at the point of sale, IoT-based usage policies, and dynamic, real-time coverage adjustments.
Legacy Systems
Deep technical expertise and proven approaches to tackle legacy system challenges and ensuring maintainability, modernisation and seamless integration with evolving architectures.
Digital Insurance
Create seamless, personalised journeys through AI-powered portals, chatbots, and omnichannel engagement. Leverage predictive analytics to reduce churn and drive loyalty. Reduce call center pressure, accelerate onboarding, and build trust through transparency and ease of use.
Underwriting & Risk Assessment
Accelerate underwriting decisions with AI-driven analytics, automated risk scoring, and digital submission workflows. Enable dynamic pricing, real-time risk insights, and faster policy issuance.
Policy Administration & Operations
Modernise core policy systems and streamline operations for greater agility and efficiency. Our expertise in cloud-native and hybrid solutions minimise disruption and maximise long-term value.
Some of our clients and partners
OUR CAPABILITIES
Smart Capabilities, Built Around Your
We bring together cross-domain tech expertise and intelligent accelerators to craft solutions that fit your business, designed to tackle your most complex challenges with speed and precision. Whether you’re scaling innovation or solving a critical issue today, we deliver faster paths to impact, tailored to your needs & goals.
Florian
Delonge
Florian has been working as a solutions consultant, partner manager, and business development executive in the software and IT services industry across Europe for over three decades. With a special focus on digital transformation, cloud and data, as well as legacy applications modernization, he has joined Critical Software as a Business Development Manager, supporting customers in the BFSI industry in Germany, Switzerland and Austria to achieve their objectives in business-critical software projects. He also likes sailing, traveling and (occasionally) fine dining.
Paulo
Ferro
With more than 25 years of experience under his belt, Paulo deals with IT products and scenarios in several areas, including insurance, banking, manufacturing, OSS, and digital commerce, helping companies define the best approaches for each tech challenge.
When he’s not transforming the ways companies work, Paulo enjoys leisure trips, walking his dogs with his family, and simply doing a bit of DIY around the house.
