Case Study

Agile Maturity in Financial Services 

Caixa Geral de Depósitos (CGD), a tier one European bank, tasked Critical Software with modernising their corporate credit solution. Using our Build, Operate, Transfer model, we developed a digital process using state-of-the-art technologies which we then handed over to CGD for them to continue their digital transformation journey. 

This case study explores how: 

  • Innovative architectures were used to digitise CGD’s corporate credit processes 
  • Build, Operate, Transfer can be used to give clients total ownership over solutions developed with us 
  • Cutting-edge technologies can be used to optimise customer journeys through simplifying processes, optimising decision workflows and more 
  • The Agile way applies not only to development but also to long-term service management 
agile maturity in financial services case study