A decade of great communication. Creating connections with clever software.

As Critical grows, the technology we use in-house needs to grow too. Off-the-shelf work management systems just won’t cut it… so we built our own. Turns out we ended up creating some rather nifty market-leading tech that suited the telecoms sector perfectly. As well as helping companies organise their work orders, we help customers extend the lifecycles of their assets and technologies.

We’re independent from manufacturers and service providers, plus we use open technologies and standards. Our systems tick lots of boxes – increased efficiency, accurate tracking and faster report generation – so it’s no wonder quite a few big players use our products every day to keep their customers happy.
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Freeze churn, reduce costs, continue to innovate.

It’s a tough life in the telecoms sector. The busy people at Vodafone Portugal use our fully configurable work order system to manage their tickets efficiently, leaving them more time to focus on keeping their customers happy.

Be wowed
by WOW.

WOW is a powerful work order and issues/incident management system that helps companies both manage their ‘trouble-tickets’ and streamline their entire work order flow, from the first request to completion. WOW provides complete control over the distributed workflow process and the total cost of operations, orchestrating the available workforce wherever and however they work.

What we do for the

telecoms industry

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Our products for the

telecoms industry

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Want to know more about our work?

Browse our materials to discover more about what we do for our clients and some of the projects we’ve worked on.

What’s been happening?

Catch up with the latest telecoms news and articles from the world of Critical.
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We’ll be happy to help you in any way we can.

If you’d like to get in touch, please fill in the form or drop us an email at [email protected].